1. Who We Are

The Bag Collection Co is a waste collection business based in Bristol, UK.

We are committed to protecting your privacy and complying with UK GDPR and data protection laws.

If you have any questions about this policy, please contact: thebagcollectionco@outlook.com

2. What Personal Data We Collect

When you use our website or services, we may collect:

Your name

Contact details (email, phone number)

Delivery and collection address

Information about your booking (e.g. bag size, waste type, quantity)

Any messages or notes you provide

Photos of waste bags

Bank payment references (no card or payment data is stored)

We do not collect sensitive personal data.

3. How We Use Your Data

We use your personal data to:

Respond to your enquiries

Process your bookings and generate invoices

Arrange delivery and collection with subcontractors

Maintain basic customer records and communicate with you

Record and verify collection

Comply with legal or regulatory obligations (e.g. waste tracking)

We will never sell or share your data with third parties for marketing.

4. Lawful Basis for Processing

We process your data under the lawful basis of:

Contract – to provide you with the waste collection service you’ve requested

Legal obligation – to comply with HMRC, environmental regulations and regulatory requirements

Consent – by requesting a quote you are agreeing to this privacy statement

5. How Long We Keep Your Data

We retain your data for:

Up to 6 years for waste collection and compliance records

Up to 6 years for accounting and tax purposes

You can request deletion sooner unless we are required to keep the data by law.

6. Sharing Data with Subcontractors and Third Parties

To deliver our services, we may share relevant information (e.g. name, address, waste details) with trusted subcontracted waste carriers.

We also use secure third-party platforms to manage:

Invoicing and financial records

Communication and customer support

Document generation and data storage

Process automation (e.g. booking confirmations)

All third-party service providers are required to process data securely and in compliance with UK GDPR.

7. Your Rights

You have the right to:

Request access to the data we hold about you

Correct or update your details

Ask us to delete your data

Object to restrict how we use your data

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email: thebagcollectionco@[yourdomain].co.uk

8. Cookies & Tracking

This website uses cookies to function

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available via our website.

📍 The Bag Collection Co

Bristol, UK📧

thebagcollectionco@outlook.com

Privacy Policy